Returns & Refunds
If you are not completely satisfied with your purchase, receive return authorization by sending an email to firstname.lastname@example.org or calling (515) 232-2599 and return it along with your original invoice to THE RIGHT PIPE within 30 days of purchase.
If you are not completely satisfied with your purchase, simply return it along with your original invoice to THE RIGHT PIPE within 90 days of purchase.
All meerschaum pipes must be returned in the original custom fitted case. All briar pipes must be returned in the original cloth sleeve and box. Pack and return securely, and, for your safety, insure it for its value. No credit is issued for return shipping costs.
No C.O.D. shipments accepted.
The pipe will be evaluated under the guidelines set forth in the THE RIGHT PIPE Limited Warranty. If the pipe is within warranty, THE RIGHT PIPE will repair it, replace it or refund your money based on your method of payment.
For returns with valid invoice, we will refund:
Money order if your purchase was made by money order.
A credit to your credit card if your purchase was made with a credit card.
For returns without valid invoice, we will issue:
We reserve the right to limit number of returns permitted without valid receipts.
THIS WARRANTY PROVIDES FOR REPLACEMENT ONLY. THE RIGHT PIPE DOES NOT EXTEND ANY REFUND PRIVILEGE TO PURCHASERS. NO AFFILIATED RETAILER, CLUB OR PERSON MAY EXTEND ANY OTHER WARRANTY, OR MEANS OF SATISFYING THE EXPRESS WARRANTY EXTENDED HEREIN, IN ANY MANNER THAT BINDS THE RIGHT PIPE.
THIS IS A LIMITED WARRANTY. IT DOES NOT MODIFY ANY RIGHTS PROVIDED UNDER APPLICABLE STATE OR FEDERAL LAW.
These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to and may be limited by applicable law, and you may have additional rights which vary from state to state.
If you have further questions, please contact us.